Tools.us.org

UserVoice

Customer support · uservoice.com

$12000/yrPaid · billed yearly

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Collecting and prioritizing customer feedback and feature requests is the main job of UserVoice, a feedback platform with branded portals and AI analysis. Product teams use it to capture ideas, track votes, analyze themes with account and revenue context and tell customers what shipped.

Facts at a glance

FactValueSource
Free trial30 daysuservoice.com, checked 10 Nov 2026
Starting price$12000/yruservoice.com/pricing, checked 10 Nov 2026
PlatformsWeb, APIuservoice.com, checked 10 Nov 2026

Integrations that matter

  • Salesforce

  • Gainsight

  • Jira

  • Zendesk

  • Azure DevOps

  • Microsoft Teams

  • Slack

  • Fullstory

Sources: uservoice.com/integrations

Pricing & plans

Starts at

$12000/yr

USD, billed yearly

Model

Paid

Trial

Yes

30 days

Price tiers

PlanPer monthPer yearUsage, as the vendor states it
Launch$1000/mo$12000/yr20 admins included, then 40 per admin per month; built for a single product or team
Business$1833/mo$22000/yr50 admins included, then 40 per admin per month; adds priority support, a customer success team and an annual business review
EnterpriseCustom admins and instances with a dedicated customer success manager and quarterly business reviews

Prices are the vendor's list prices in USD.

Source: uservoice.com/pricing, checked 10 Nov 2026

Features & platforms

  • Unlimited feedback and portal users

  • Unlimited view-only admins

  • AI agent and sentiment analysis

  • MCP server and API access

  • Idea status board

  • Branded feedback portals with ideas and votes

  • Web
  • API

Sources: uservoice.com/pricing, uservoice.com, checked 10 Nov 2026

Alternatives

  • Canny

    Starts free with no credit card required and ties feedback from sources such as Gong, Intercom and Slack to revenue.

  • Productboard

    Combines customer feedback analysis with product roadmapping and AI-drafted product specifications.

  • Featurebase

    Offers a free start and combines feedback collection with a help desk, a help center and an AI support agent.

Sources: canny.io, productboard.com, featurebase.app

Data & privacy

  • UserVoice states it does not sell personal data as defined by the CCPA

  • Export and deletion of data can be requested through its GDPR compliance page

Privacy policy

Source: uservoice.com/privacy, policy last updated Last modified September 9, 2020, checked 10 Nov 2026. These points restate the policy and are not legal advice.

Also in Customer support on Tools.us.org: Canny, Groove, Help Scout, Helpsite, Intercom, Kapa, LiveChat, Olark, Zendesk

Sources and dates

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