Zendesk
Customer support · zendesk.com
Handling customer questions through email, chat, phone and messaging in one ticketing system is the main job of Zendesk. Support teams use it to route tickets, automate replies with AI agents, build a knowledge base and report on performance, with plans priced per agent.
Ratings
About the Tools.us.org score
A weighted average of the published ratings below, shown out of 10 in the header above.
Based on 2 sources, 12K ratings.
How we calculate this
Each source counts by its number of ratings or reviews, capped at 1,000. Score = 2 × sum(rating × weight) ÷ sum(weights), rounded to one decimal. Inputs are published ratings out of 5; a missing source is left out, never counted as zero. A composite of published scores, not our own test.
Included: App Store 4.5 (weight 1,000), Google Play 3.0 (weight 1,000).
Facts at a glance
| Fact | Value | Source |
|---|---|---|
| Company | Zendesk, Inc., San Francisco, California, USA | zendesk.com/company/agreements-and-terms/privacy-notice, checked 5 Nov 2026 |
| Free trial | 14 days | zendesk.com/pricing, checked 23 Oct 2026 |
| Starting price | $19/seat/mo · billed yearly | zendesk.com/pricing, checked 23 Oct 2026 |
| Platforms | iOS, Android | zendesk.com/mobile, checked 23 Oct 2026 |
Integrations that matter
Shredder by Sparkly
Ticket History by Zena Hirsch
SendSafely
Email Template Builder by Premium Plus
Microsoft Teams for Support
Simplesat
Sources: zendesk.com/apps
Pricing & plans
Starts at
$19/seat/mo
USD, billed yearly
Model
Paid
Trial
Yes
14 days
Price tiers
| Plan | Usage, as the vendor states it |
|---|---|
| Support Team | $19 per agent a month, paid yearly; email and ticketing, routing, automations and triggers |
| Suite Team | $55 per agent a month, paid yearly; adds AI agents, messaging, live chat and telephony |
| Suite Professional | $115 per agent a month, paid yearly; adds Admin Copilot, skills-based routing and an IVR phone tree |
| Suite Enterprise + Copilot | Talk to sales for pricing; aimed at teams needing advanced security and governance |
Prices are the vendor's list prices in USD. Source: zendesk.com/pricing, checked 5 Nov 2026.
Source: zendesk.com/pricing, checked 23 Oct 2026
Alternatives
Intercom: Charges from 0.99 dollars per Fin AI Agent outcome on top of its per-seat Essential plan.
Freshdesk: Pro plan includes the first 500 Freddy AI Agent sessions, at 55 dollars per agent per month billed annually.
Help Scout: Standard plan at 25 dollars per user a month adds multiple inboxes for growing teams.
Sources: intercom.com/pricing, freshworks.com/freshdesk/pricing, helpscout.com/pricing
Features & platforms
Email and ticketing system
Ticket routing
Automations and triggers
AI agents and AI knowledge base
Messaging and live chat
Telephony
Prebuilt analytics dashboards
- iOS
- Android
Sources: zendesk.com/pricing, zendesk.com/mobile, checked 23 Oct 2026
Data & privacy
When no business or legal need remains, Zendesk deletes, anonymizes or aggregates personal data; backup copies are isolated until deletion is possible
Zendesk says it does not sell personal data for money, but shares data with advertising partners, which California law may treat as a sale
Zendesk, Inc. certifies adherence to the EU-U.S., UK and Swiss-U.S. Data Privacy Framework principles
Source: zendesk.com/company/agreements-and-terms/privacy-notice, policy last updated May 6, 2026, checked 5 Nov 2026. These points restate the policy and are not legal advice.
Also in Customer support on Tools.us.org: Canny, Groove, Help Scout, Helpsite, Intercom, Kapa, Olark
Sources and dates
- App Store: checked 6 Nov 2026, listing
- Google Play: checked 5 Nov 2026, listing
- Plan facts: zendesk.com/pricing, checked 23 Oct 2026
- Official site: zendesk.com
Report incorrect information
Seen a wrong price, rating or link on this page? Tell us and we check it against the official source.
Comments
Reader comments. We read every comment before it shows here.
Thanks, your comment shows after review.
Comments are closed for now.