Help Scout
Customer support · helpscout.com
Help Scout is a customer support platform built around a shared inbox, knowledge bases and live chat. Support teams use it to handle email, chat, SMS and social messages in one place, publish help docs, and apply workflows, SLA policies and AI drafts to answer customers faster.
Ratings
About the Tools.us.org score
A weighted average of the published ratings below, shown out of 10 in the header above.
Based on 2 sources, 721 ratings.
How we calculate this
Each source counts by its number of ratings or reviews, capped at 1,000. Score = 2 × sum(rating × weight) ÷ sum(weights), rounded to one decimal. Inputs are published ratings out of 5; a missing source is left out, never counted as zero. A composite of published scores, not our own test.
Included: App Store 4.2 (weight 332), Google Play 3.5 (weight 389).
Facts at a glance
| Fact | Value | Source |
|---|---|---|
| Free plan | Freemium: a free plan exists | helpscout.com/pricing, checked 5 Nov 2026 |
| Free trial | Yes | helpscout.com/pricing, checked 5 Nov 2026 |
| Starting price | $25/seat/mo | helpscout.com/pricing, checked 5 Nov 2026 |
| Platforms | Web | helpscout.com/pricing, checked 5 Nov 2026 |
Pricing & plans
Pricing
Free plan · paid from $25/seat/mo
USD, billed monthly
Model
Freemium
Free plan available
Trial
Yes
5 users
1 inbox
1 Docs site
Source: helpscout.com/pricing, checked 5 Nov 2026
Features & platforms
Multiple shared inboxes
Live chat and SMS
WhatsApp, Instagram and Messenger channels
Multiple knowledge bases
Workflows and SLA policies
AI inbox assistant and AI drafts
- Web
Sources: helpscout.com/pricing, checked 5 Nov 2026
Alternatives
Includes email and ticketing, ticket routing, automations and triggers, with a 14-day trial of paid plans.
Growth plan costs 19 USD per agent a month on annual billing and includes the Freddy AI Agent for 500 sessions.
Pairs a Messenger for live chat with the Fin AI agent and a shared inbox and ticketing system.
Sources: zendesk.com/pricing, freshworks.com/freshdesk/pricing, intercom.com/pricing
Also in Customer support on Tools.us.org: Canny, Groove, Helpsite, Intercom, Kapa, Olark, Zendesk
Sources and dates
- App Store: checked 6 Nov 2026, listing
- Google Play: checked 5 Nov 2026, listing
- Plan facts: helpscout.com/pricing, checked 5 Nov 2026
- Official site: helpscout.com
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