Intercom
Customer support · intercom.com
6.1/10Tools.us.org score
$19/seat/mo · intro, billed yearlyPaid · billed yearly, renews at $29/seat/mo
Report incorrect informationResolving customer questions faster with an AI agent and a shared inbox is the main job of Intercom, a customer service platform for support teams. It adds a messenger, ticketing, a public help center and reports, and connects with Salesforce, HubSpot, Shopify and Stripe.
Ratings
About the Tools.us.org score
A weighted average of the published ratings below, shown out of 10 in the header above.
Based on 2 sources, 1,272 ratings.
How we calculate this
Each source counts by its number of ratings or reviews, capped at 1,000. Score = 2 × sum(rating × weight) ÷ sum(weights), rounded to one decimal. Inputs are published ratings out of 5; a missing source is left out, never counted as zero. A composite of published scores, not our own test.
Included: App Store 2.1 (weight 173), Google Play 3.2 (weight 1,000).
Facts at a glance
| Fact | Value | Source |
|---|---|---|
| Company | Intercom, Inc., San Francisco, California, USA | intercom.com/legal/privacy, checked 5 Nov 2026 |
| Launched | 2011. Company founded in 2011, per its About page | intercom.com/about, checked 5 Nov 2026 |
| Free trial | Yes | intercom.com/pricing, checked 23 Oct 2026 |
| Starting price | $19/seat/mo · intro, billed yearly | intercom.com/pricing, checked 23 Oct 2026 |
| Platforms | Web | intercom.com/integrations, checked 23 Oct 2026 |
Integrations that matter
Zapier
Salesforce
HubSpot CRM
Shopify
Stripe
Statuspage
Pipedrive
Sources: intercom.com/integrations
Pricing & plans
Starts at
$19/seat/mo
USD, billed yearly, renews at $29/seat/mo
Model
Paid
Trial
Yes
Price tiers
| Plan | Usage, as the vendor states it |
|---|---|
| Essential | $19 per seat a month for new customers, billed yearly; includes the Fin AI Agent |
| Advanced | $85 per seat a month, billed yearly; adds multiple inboxes and workflows, with 20 free Lite seats |
| Expert | $132 per seat a month, billed yearly; adds SSO, HIPAA support and SLAs, with 50 free Lite seats |
Prices are the vendor's list prices in USD. Source: intercom.com/pricing, checked 5 Nov 2026.
Fin AI Agent is priced at $0.99 per outcome
Source: intercom.com/pricing, checked 23 Oct 2026. Notes: intercom.com/pricing, checked 25 Oct 2026
Features & platforms
Fin AI agent for service, sales and ecommerce
Messenger for live chat
Shared inbox and ticketing system
Pre-built reports
Public help center
Workflow automation builder on Advanced
- Web
Sources: intercom.com/pricing, intercom.com/integrations, checked 23 Oct 2026
Alternatives
Pricing page advertises plans starting from $19 per agent, paid yearly, and invites visitors to try it for free.
Sells day passes at two dollars each for occasional agents, next to per-agent plans billed annually.
Standard plan lists multiple inboxes, live chat and SMS, plus WhatsApp, Instagram and Messenger, priced per user per month.
Sources: zendesk.com/pricing, freshworks.com/freshdesk/pricing, helpscout.com/pricing
Data & privacy
Intercom says it does not sell personal information as defined by the CCPA
Personal data is retained only as long as needed for the purposes in the policy
Publicly available online information is used as part of its AI model training
Source: intercom.com/legal/privacy, policy last updated October 2026, checked 5 Nov 2026. These points restate the policy and are not legal advice.
Also in Customer support on Tools.us.org: Canny, Groove, Help Scout, Helpsite, Kapa, Olark, Zendesk
Sources and dates
- App Store: checked 6 Nov 2026, listing
- Google Play: checked 5 Nov 2026, listing
- Plan facts: intercom.com/pricing, checked 23 Oct 2026
- Official site: intercom.com
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