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Kapa

Customer support · kapa.ai

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Technical teams that publish documentation use Kapa to answer product questions with an assistant grounded in their own content. It crawls docs and other sources into an index, returns cited answers, and exposes a retrieval API and a hosted MCP server for pre-built agents and integrations.

Facts at a glance

FactValueSource
Free trial14 days, no card requiredkapa.ai/pricing, checked 5 Nov 2026
PlatformsWeb, APIkapa.ai/pricing, checked 5 Nov 2026

Pricing & plans

Starts at

Contact sales

no price published

Model

Paid

Trial

Yes

14 days, no card required

  • The Growth plan is usage-based, with a platform fee plus committed answers

Source: kapa.ai/pricing, checked 5 Nov 2026

Features & platforms

  • Index built from crawled documentation pages

  • Accurate, cited context in answers

  • Retrieval API

  • Hosted MCP server

  • Pre-built agents and integrations

  • Web
  • API

Sources: kapa.ai/pricing, checked 5 Nov 2026

Alternatives

  • Intercom

    Pairs a Messenger for live chat with the Fin AI agent and a shared inbox and ticketing system.

    intercom.com

  • HelpSite

    Offers an AI chatbot that gives source-backed answers from the customer's own articles, plus an MCP server.

    helpsite.com

  • Help Scout

    Includes AI Answers, an autonomous agent that resolves customer questions, alongside shared inboxes and Docs sites.

    helpscout.com

Sources: intercom.com/pricing, helpsite.com/pricing, helpscout.com/pricing

Also in Customer support on Tools.us.org: Canny, Groove, Help Scout, Helpsite, Intercom, Olark, Zendesk

Sources and dates

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