Salesforce
CRM and marketing · salesforce.com
Tracking sales leads and accounts in one customer record system is the main job of Salesforce, a cloud CRM sold as suites. Sales teams, small businesses and large enterprises use it to manage opportunities, quote and forecast deals, sync email and add AI agents.
Ratings
About the Tools.us.org score
A weighted average of the published ratings below, shown out of 10 in the header above.
Based on 2 sources, 417K ratings.
How we calculate this
Each source counts by its number of ratings or reviews, capped at 1,000. Score = 2 × sum(rating × weight) ÷ sum(weights), rounded to one decimal. Inputs are published ratings out of 5; a missing source is left out, never counted as zero. A composite of published scores, not our own test.
Included: App Store 4.8 (weight 1,000), Google Play 3.5 (weight 1,000).
What users say
Summary of 177 App Store reviews, 11 Nov 2024 to 29 Oct 2026 (counted from the reviews)
Reviewers who like the app mention enjoyment of the app and recommendations to others, ease of use and a simple learning curve and help with everyday questions and tasks. Reviewers who complain mention bugs, crashes and features that stop working, sign-in and account problems and being pushed onto changes with no choice.
Top praises
- Enjoyment of the app and recommendations to othersmentioned in 15 of 177 reviews
- Ease of use and a simple learning curvementioned in 14 of 177 reviews
- Help with everyday questions and tasksmentioned in 9 of 177 reviews
Top complaints
- Bugs, crashes and features that stop workingmentioned in 22 of 177 reviews
- Sign-in and account problemsmentioned in 12 of 177 reviews
- Being pushed onto changes with no choicementioned in 6 of 177 reviews
Best suited to: People who value enjoyment of the app and recommendations to others.
How it is counted: fixed keyword rules read each review's text, and no model writes the claims. A review counts once per theme and can mention several. Praise is counted in reviews rated 4 or 5 stars, complaints in reviews rated 1 or 2 stars. The reviews are the 177 that Apple's public review feed returned; the feed returns a window of reviews, not all of them.
Updated 5 Nov 2026. Supporting reviews: App Store
Facts at a glance
| Fact | Value | Source |
|---|---|---|
| Company | Salesforce, Inc., San Francisco, California, USA | salesforce.com/company/privacy/full_privacy, checked 5 Nov 2026 |
| Launched | 1999. Company founding year, which Salesforce gives as when it brought CRM to the cloud | salesforce.com/company/about-us, checked 5 Nov 2026 |
| Free trial | 30 days | salesforce.com/sales/pricing, checked 5 Nov 2026 |
| Starting price | $25/seat/mo | salesforce.com/sales/pricing, checked 5 Nov 2026 |
| Platforms | iOS, iPadOS, Android | salesforce.com/mobile, checked 5 Nov 2026 |
Pricing & plans
Starts at
$25/seat/mo
USD, billed monthly
Model
Paid
Trial
Yes
30 days
Price tiers
| Plan | Per month | Usage, as the vendor states it |
|---|---|---|
| Starter Suite | $25/mo | Per user; CRM suite for sales, service, marketing and commerce; billed monthly or annually |
| Pro Suite | Per user; listed at 100 per month, billed annually only; adds more automation, quoting and forecasting | |
| Core | Per user; listed at 195 per month, billed annually only; Sales Cloud with built-in AI, Slack and Tableau | |
| Advanced | Per user; listed at 395 per month, billed annually only; adds enhanced security and agents | |
| Max | Per user; listed at 550 per month, billed annually only; the most complete tier uniting AI, CRM and data |
Prices are the vendor's list prices in USD.
Source: salesforce.com/sales/pricing, checked 5 Nov 2026
Features & platforms
Opportunity management
Built-in sales flows and lead routing
AI sync of emails, events and contacts
Email marketing and analytics
Sales quoting and forecasting
Email integration with Gmail or Outlook
- iOS
- iPadOS
- Android
Sources: salesforce.com/sales/pricing, salesforce.com/mobile, checked 5 Nov 2026
Alternatives
Free CRM covers up to two users and 1,000 contacts and has no expiration date.
Paid plans start with a free 14-day trial that does not require a credit card.
Forever-free edition for 3 users includes lead and deal tracking, workflow automation, reports and a mobile app.
Sources: hubspot.com/products/crm, pipedrive.com/en/pricing, zoho.com/crm/zohocrm-pricing.html
Data & privacy
The statement does not apply where Salesforce processes personal data as a processor for its customers
Individuals can request access, correction, erasure, restriction or portability of personal data Salesforce controls
Salesforce publishes a data processing addendum and transparency reports on government requests for customer data
Source: salesforce.com/company/privacy/full_privacy, policy last updated May 19, 2026, checked 5 Nov 2026. These points restate the policy and are not legal advice.
Also in CRM and marketing on Tools.us.org: Arcade, Clay, Close, ConvertFlow, Dubb, Hello Bar, HubSpot, Interact, KickoffLabs, Lasso, Less Annoying CRM, Navattic, Outseta, Pipedrive, ShortStack, Storylane, Supademo, Testimonial
Sources and dates
- App Store: checked 6 Nov 2026, listing
- Google Play: checked 5 Nov 2026, listing
- Plan facts: salesforce.com/sales/pricing, checked 5 Nov 2026
- Official site: salesforce.com
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