SurveyMonkey
Analytics · surveymonkey.com
Market researchers and HR staff use SurveyMonkey to build online surveys, send them by link or email and analyze the responses. The service adds logic features, templates and AI-assisted analysis, and connects to tools such as Salesforce, Power BI and Tableau for reporting.
Ratings
About the Tools.us.org score
A weighted average of the published ratings below, shown out of 10 in the header above.
Based on 2 sources, 54K ratings.
How we calculate this
Each source counts by its number of ratings or reviews, capped at 1,000. Score = 2 × sum(rating × weight) ÷ sum(weights), rounded to one decimal. Inputs are published ratings out of 5; a missing source is left out, never counted as zero. A composite of published scores, not our own test.
Included: App Store 4.7 (weight 1,000), Google Play 3.7 (weight 1,000).
What users say
Summary of 396 App Store reviews, 13 Nov 2024 to 2 Nov 2026 (counted from the reviews)
Reviewers who like the app mention enjoyment of the app and recommendations to others, ease of use and a simple learning curve and quick responses with little waiting. Reviewers who complain mention the latest update and the changes it brought, bugs, crashes and features that stop working and sign-in and account problems.
Top praises
- Enjoyment of the app and recommendations to othersmentioned in 56 of 396 reviews
- Ease of use and a simple learning curvementioned in 20 of 396 reviews
- Quick responses with little waitingmentioned in 17 of 396 reviews
Top complaints
- The latest update and the changes it broughtmentioned in 29 of 396 reviews
- Bugs, crashes and features that stop workingmentioned in 25 of 396 reviews
- Sign-in and account problemsmentioned in 16 of 396 reviews
Best suited to: People who value enjoyment of the app and recommendations to others.
How it is counted: fixed keyword rules read each review's text, and no model writes the claims. A review counts once per theme and can mention several. Praise is counted in reviews rated 4 or 5 stars, complaints in reviews rated 1 or 2 stars. The reviews are the 396 that Apple's public review feed returned; the feed returns a window of reviews, not all of them.
Updated 5 Nov 2026. Supporting reviews: App Store
Facts at a glance
| Fact | Value | Source |
|---|---|---|
| Company | SurveyMonkey Inc., San Mateo, California, USA | surveymonkey.com/mp/legal/privacy, checked 5 Nov 2026 |
| Free plan | Freemium: a free plan exists | surveymonkey.com/pricing/individual, checked 5 Nov 2026 |
| Starting price | $39/mo · billed yearly | surveymonkey.com/pricing/individual, checked 5 Nov 2026 |
| Platforms | API | surveymonkey.com/developer, checked 5 Nov 2026 |
Pricing & plans
Pricing
Free plan · paid from $39/mo
USD, billed yearly
Model
Freemium
Free plan available
Price tiers
| Plan | Per month | Per year | Usage, as the vendor states it |
|---|---|---|---|
| Basic | Free | One user, 10 questions per survey, limited responses per survey and only some question types | |
| Standard Monthly | $149/mo | One user with unlimited questions and 1,000 responses per month; billed monthly | |
| Advantage Annual | $468/yr | Listed at $39 per month but billed yearly; 15,000 responses per year, premium themes and AI analysis | |
| Premier Annual | $1668/yr | Listed at $139 per month but billed yearly; 40,000 responses per year, white label branding and phone support |
Prices are the vendor's list prices in USD.
1 user
10 questions per survey
Limited number of viewable responses per survey
Only some question types
Source: surveymonkey.com/pricing/individual, checked 5 Nov 2026
Features & platforms
Unlimited surveys on every plan
Skip logic and advanced logic
Email invitations and data exports
AI-assisted survey building and analysis
Statistical significance and crosstab analysis
Payment collection inside surveys
- API
Sources: surveymonkey.com/pricing/individual, surveymonkey.com/developer, checked 5 Nov 2026
Alternatives
Unlimited forms and submissions are free within fair usage guidelines, with logic, payments and file uploads included.
Basic plan includes 100 responses a month for one user, with conditional logic, webhooks and AI-powered form creation.
Starter plan is free and includes templates, payment integrations and widgets, with paid Bronze, Silver and Gold tiers above it.
Sources: tally.so/pricing, typeform.com/pricing, jotform.com/pricing
Data & privacy
De-identified survey response data is used to train the company's machine-learning models
Account owners control how long their data is kept, with exceptions such as inactive free Basic accounts
SurveyMonkey Inc. has self-certified under the EU-U.S. Data Privacy Framework and its UK and Swiss extensions
Source: surveymonkey.com/mp/legal/privacy, policy last updated May 1, 2026, checked 5 Nov 2026. These points restate the policy and are not legal advice.
Also in Analytics on Tools.us.org: Baremetrics, Basedash, Crazy Egg, Google Analytics, Grow, GrowthBook, June, Plausible, Umami
Sources and dates
- App Store: checked 6 Nov 2026, listing
- Google Play: checked 5 Nov 2026, listing
- Plan facts: surveymonkey.com/pricing/individual, checked 5 Nov 2026
- Official site: surveymonkey.com
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